Last Updated: 24 December 2024
TilesCalculator.co.uk (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our tile calculator tools.
Information We Collect
Information You Provide
We may collect:
- Name and email address when you contact us
- Room measurements and project specifications
- Calculation preferences and settings
- Feedback and correspondence
- Technical support queries
Information Automatically Collected
Our website automatically collects:
- IP address
- Browser type and version
- Device type
- Operating system
- Page views and interactions
- Time spent on pages
- Referral sources
How We Use Your Information
We use the collected information to:
- Provide accurate tile calculations
- Improve our calculator tools
- Respond to support requests
- Send requested information
- Enhance user experience
- Analyse usage patterns
- Fix technical issues
- Prevent fraudulent use
Data Storage and Security
Storage
- Data is stored on secure UK servers
- We retain information only as long as necessary
- You can request data deletion at any time
Security Measures
We implement:
- SSL encryption
- Secure data transmission
- Regular security updates
- Access controls
- Data backup systems
Cookies and Tracking
We use cookies to:
- Remember your calculations
- Save your preferences
- Analyse site usage
- Improve functionality
You can control cookies through your browser settings.
Third-Party Services
We may use:
- Google Analytics
- Payment processors
- Email service providers
- Hosting services
All third-party providers are GDPR compliant.
Your Rights
Under GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request data deletion
- Withdraw consent
- Object to processing
- Data portability
Data Protection for Children
We do not knowingly collect data from children under 16. If you believe we have such data, please contact us.
International Data Transfers
Your data may be processed in:
- United Kingdom
- European Economic Area
- Countries with adequate data protection laws
Changes to Privacy Policy
We may update this policy and will notify you by:
- Website notice
- Email (if subscribed)
- Pop-up notification
Marketing Communications
We only send marketing emails if you:
- Explicitly opt-in
- Confirm subscription
- Can unsubscribe anytime
Data Breach Procedures
In case of a breach, we will:
- Notify affected users within 72 hours
- Work with authorities
- Take corrective action
- Provide guidance on protective steps
Contact Information
For privacy concerns:
- Email: privacy@tilescalculator.co.uk
- Address: [Your UK Address]
- Data Protection Officer: dpo@tilescalculator.co.uk
Legal Basis for Processing
We process data under:
- Contractual necessity
- Legal obligations
- Legitimate interests
- Your consent
Complaints
You have the right to complain to:
- Our Data Protection Officer
- The Information Commissioner’s Office (ICO)
- Your local data protection authority
Document Control
- Version: 2.0
- Last Updated: 24 December 2024
- Review Date: 24 June 2025
- Policy Owner: TilesCalculator.co.uk
By using our website, you agree to this Privacy Policy. Please review it periodically for updates.